Job Description

Job Opportunity: Customer Service New Associate

Job Details:

Job Type: Full-time
Location: Bengaluru, Karnataka
Designation: Customer Service New Associate
Skill Required: Customer Operations - Non-Voice (Service Desk Support)
Qualifications: Any Graduation
Experience: 0-1 year

About Accenture:

Accenture is a global professional services company with expertise in digital, cloud, and security. With a presence in over 120 countries, Accenture provides Strategy and Consulting, Technology and Operations services, and Accenture Song—leveraging the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 professionals drive innovation and transformation, delivering value to clients, partners, and communities worldwide.

Visit us at www.accenture.com

Job Role & Responsibilities:

You will be part of the Finance Operations vertical, responsible for determining financial outcomes by collecting operational data, conducting analysis, and reconciling transactions.

Key Responsibilities:

✔ Bank Statement Management: Extracting and reviewing bank statements as required.
✔ Cash Application Processing:

Creating receipts and applying cash per remittance.
Performing bank reconciliation and adjustments for variance.
Processing refunds.
✔ Order to Cash Process: End-to-end management of customer inquiries, sales orders, delivery, and invoicing.
✔ Operational Support:
Participating in daily huddles and MIS reporting.
Supporting audit requirements and ensuring compliance with A/R procedures.
Acting as a backup to the team lead when required.
✔ Process Improvement:
Sharing workload with peers.
Submitting ideas for process and system improvements.

What Are We Looking For?

✔ Problem-Solving Skills – Ability to analyze and resolve queries efficiently.
✔ Process Orientation – A structured approach to managing financial transactions.
✔ Client Relationship Management – Strong ability to engage with stakeholders.
✔ Excellent Communication Skills – Both written and verbal proficiency.
✔ Technical Knowledge:

Experience with Accounts Receivable, cash applications, and refund processes.
Familiarity with PeopleSoft and MS Office tools (Excel, PowerPoint, Word).
✔ Adaptability & Learning Agility – Willingness to learn new systems and processes.
✔ Leadership Skills – Ability to take on a lead role during the team lead’s absence.

Why Join Accenture?

✔ Opportunity to work in a globally recognized company.
✔ Exposure to financial operations and order-to-cash processes.
✔ Collaborative and process-driven work environment.
✔ Career growth opportunities with training and development programs.

???? Apply now and become part of Accenture’s dynamic team!

Customer Service New Associate