Job Description

Job Title: Customer Support Engineer

Company: Vercel
Location: Remote (India)
Job Type: Full-time
Shift & Schedule: Weekend availability, On-call (rota-based)
Experience Required: 3+ years in a highly technical support role

About Vercel

Vercel’s Frontend Cloud empowers developers with the tools and infrastructure to build, scale, and secure high-performance, personalized web experiences. Trusted by top brands such as Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier, Vercel is redefining the future of the web.

Role Overview

As a Customer Support Engineer at Vercel, you will work directly with our customers to resolve technical issues, develop internal tooling, and engineer solutions that enhance user experience. This is a technical role that demands a strong foundation in frontend development and a proactive, problem-solving mindset.

Key Responsibilities

• Resolve customer technical issues through deep problem analysis and solution development

• Troubleshoot and collaborate with internal engineering teams

• Create, improve, and own internal tooling for better customer support

• Provide guidance internally and externally on Vercel’s platform and frontend technologies

• Maintain and improve internal documentation and support processes

• Assist Customer Success Managers with enterprise-level client requests

What You Bring

• Strong background in frontend development, especially Next.js

• Knowledge of modern web architecture, React, serverless computing, cloud technologies, and DNS

• Proven experience with incident management, debugging, and customer-focused troubleshooting

• Ability to simplify complex concepts and explain technical topics clearly

• Experience working in a remote, global team

• Strong communication, collaboration, and mentoring skills

• Availability for weekend and on-call rotations

Bonus Points For

• Experience with Node.js, backend runtimes, and CDNs

• Understanding of caching techniques

• Working with monorepos or complex CI/CD pipelines

Benefits

• Competitive compensation with equity options

• Inclusive healthcare package

• Flexible time off

• Professional development support (mentorship, events)

• Remote work setup support (WFH gear + budget)

• Be part of a diverse, inclusive, and empowering work culture

Note: You are encouraged to apply even if you don’t meet every single qualification listed. At Vercel, we believe in potential, growth, and inclusive opportunity.

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