Job Description

Job Details

• Location: Bengaluru, Karnataka

• Job Type: Full-time

• Benefits:

  • Health insurance

  • Competitive base salaries

  • Bonus incentives

  • Support for financial well-being and retirement

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (location-dependent)

  • Flexible working model (hybrid, onsite, or virtual based on role and business need)

  • Generous paid parental leave policies (location-dependent)

  • Free access to global on-site wellness centers (location-dependent)

  • Free and confidential counseling support through the Healthy Minds program

  • Career development and training opportunities

About American Express

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community committed to backing customers, communities, and colleagues.

We recognize and reward your contributions, leadership, and impact. Every colleague shares in the company's success, while working in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex—let’s lead the way together.

Role Overview – Site Reliability Engineer (SRE)

As a Site Reliability Engineer (SRE), you will play a critical role in ensuring the reliability, performance, and scalability of GRC (Governance, Risk, and Compliance) technology solutions.

You will lead initiatives to improve observability, optimize production support, and implement automation practices while fostering a culture of resilience and continuous improvement.

Key Responsibilities

1. SRE Strategy and Leadership

   • Develop and implement a comprehensive SRE strategy aligned with the company's goals.

   • Lead a team of SRE professionals to ensure the reliability, scalability, and performance of GRC technology solutions.

2. Observability and Monitoring

   • Establish observability practices to provide real-time insights into system performance.

   • Implement and manage monitoring tools, metrics, and dashboards to identify and resolve issues proactively.

3. Production Support Optimization

   • Oversee end-to-end production support, including incident management, problem resolution, and SLA compliance.

   • Drive continuous improvement initiatives to reduce mean time to resolution (MTTR).

4. Enhancing GRC Customer Journeys

   • Collaborate with cross-functional teams to ensure seamless, reliable technology experiences for customers.

5. Reliability Engineering Best Practices

   • Implement industry best practices such as error budgeting, chaos engineering, and disaster recovery planning.

   • Promote a culture focused on system reliability and resilience.

6. Automation and Efficiency

   • Champion automation to streamline workflows, deployment processes, and incident response.

   • Utilize orchestration tools to reduce manual intervention and improve operational efficiency.

Eligibility Criteria

• Experience: 4-8 years of experience in Site Reliability Engineering.

• Technical Skills:

  • Hands-on experience in building highly available distributed systems.

  • Proficiency in programming languages like Java, Python, or JavaScript.

  • Expertise in monitoring tools (e.g., Splunk, Dynatrace, Prometheus).

  • Familiarity with containerization technologies (Kubernetes, Docker) and microservices architecture.

  • Knowledge of cloud platforms such as AWS, Azure, or Google Cloud.

  • Experience with ServiceNow or other ticketing tools and ITIL processes.

• Leadership and Process Management:

  • Demonstrated ability to drive cultural change and implement DevOps and SRE best practices.

  • Strong expertise in incident management, problem-solving, and continuous improvement.

Preferred Qualifications

• Deep understanding of observability tools and methodologies (e.g., logging, monitoring, tracing, and performance analysis).

• Experience managing service performance, system testing, and automation workflows.

Why Join Us?

At American Express, we prioritize the holistic well-being of our colleagues and their loved ones through a range of benefits:

• Financial & Health Benefits:

  • Competitive base salaries and bonus incentives

  • Comprehensive medical, dental, vision, life insurance, and disability coverage (location-dependent)

  • Support for financial well-being and retirement

• Work-Life Balance:

  • Flexible working model (hybrid, onsite, or virtual based on role and business need)

  • Generous paid parental leave policies (location-dependent)

• Wellness & Development:

  • Access to on-site wellness centers (location-dependent)

  • Free and confidential counseling through the Healthy Minds program

  • Career development and training opportunities

Equal Opportunity Employer

American Express is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment Offer Condition

Offers of employment at American Express are subject to successful background verification checks, in compliance with applicable laws and regulations.

Join Team Amex—where your work drives innovation and shapes the future