Job Description

Job details

Pay

• ₹10,000 - ₹12,000 a month

Job type

• Permanent

• Fresher

• Full-time

Shift and schedule

• Weekend availability

• Morning shift

• Day shift

• Fixed shift

 

Benefits

Pulled from the full job description

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

 

Full job description

Hello,

Requirement for Business Quality Control.

We're IT WEB SERVICES, specialist in software application development.

We're looking for the dedicated resources for handelling quality in client management, inhouse team management & HR Executive.

Job description & roles & responsibilities :

Client side :

• Understand client onboarding strategies and improvements

• Client satiesfaction strategies

• Schedule a call with every old and new clients and get the feedback. If there any concerns then provide the solution.

• Provide the manual training twice in a month to the clients

• Monitor the new client data entries and guide them to go step by step

• Email etiquette

Inhouse :

• Understand each employee roles & responsibilities

• Understand the iTours product

• Understand Support team roles & responsibilities improve it.

• Understand Development team roles & responsibilities improve it.

• Understand QA team roles & responsibilities improve it.

• Overall quality improvements

• Client outstanding payment recovery strategies

HR Responsibilities :

• Post the job requirements

• Leave management

• Salary slip

• HR documentation

General Responsibilities:

>> Maintain a dedicated and distraction-free workspace at home.

>> Ensure reliable internet connectivity and necessary technical requirements.

>> Adhere to company policies, procedures, and confidentiality agreements.

>> Meet productivity and performance standards.

>> Communicate effectively with colleagues and management through digital channels.

Performance Metrics:

>> Adhere to company policies, procedures, and compliance regulations.

>> Respond promptly to calls, emails, and chats.

>> Continuous learning and professional development.

>> Self-motivation, discipline, and effective time management.

>> Regular check-ins with supervisors/team leads.

>> Meet or exceed productivity targets.

>> Achieve high-quality work standards.

>> Maintain consistent availability and response times.

>> Participate in virtual meetings and training sessions.

>> Adhere to deadlines and project timelines.

Work Schedule:

09:00AM to 06:00PM Monday to Saturday (Flexible scheduling)

Availability for overtime, holidays, or special events (as needed)

Additional Expectations:

1. Self-motivation and discipline.

2. Effective time management.

3. Strong communication and problem-solving skills.

4. Continuous learning and professional development.

Consequences of Non-Compliance:

1. Failure to meet performance metrics: coaching, warning, or termination.

2. Breach of confidentiality/security: immediate termination.

3. Non-adherence to schedule: disciplinary actions.

Benefits :

# professional Training

# Experience Certificate

# Salary

# Training & guidelines

# Office input

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Weekend availability

Work Location: Remote