Job Description

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Job Details

Position: Call Center Executive
Employment Type: Full-time, Permanent
Salary: ₹20,000 - ₹25,000 per month
Shift: Day shift (Monday to Friday)
Location: Okhla, Delhi, Delhi
Start Date: 06/02/2025

Key Responsibilities:

• Outbound Calling: Handle high-volume outbound calls to generate leads and schedule client appointments.
• Lead Qualification: Assess and qualify leads based on predefined criteria to evaluate conversion potential.
• Sales Presentations: Deliver persuasive sales presentations via phone, effectively communicating product and service offerings.
• Closing Deals: Negotiate and close sales, meeting individual and team sales targets.
• Customer Relationship Management: Build and maintain strong client relationships to foster loyalty.
• Data Entry: Maintain accurate customer records and sales data in the CRM system.
• Problem-Solving: Address customer inquiries and resolve issues efficiently.
• Industry Knowledge: Stay updated on industry trends, competitor activities, and product/service updates.
• Team Collaboration: Work closely with colleagues and other departments to achieve shared goals.

Preferred Candidate Profile:

• Proven experience as a Call Center Representative, Sales Executive, or similar role (preferred)
• Excellent verbal and written communication skills
• Strong phone presence and active listening abilities
• Proficiency in video conferencing tools (e.g., Zoom, Google Meet, Microsoft Teams)
• Self-motivated and results-oriented with the ability to work independently and collaboratively
• Strong negotiation and persuasion skills
• Familiarity with CRM systems and relevant software
• Excellent time management and organizational abilities
• Ability to handle rejection while maintaining a positive attitude

Benefits:

• Competitive salary and performance incentives
• Professional growth and advancement opportunities
• Supportive and collaborative work environment
• Comprehensive training and development programs
• Flexible work arrangements, including remote video conferencing options
• Mobile phone and internet reimbursement
• Paid sick time and vacation leave

Schedule and Compensation:

• Schedule: Day shift, Monday to Friday
• Supplemental Pay:
  • Commission pay
  • Overtime pay
  • Performance bonus
  • Annual bonus

Application Requirements:

• Immediate Availability: Preferred
• Education: Bachelor's degree (Preferred)
• Experience: Minimum 1 year in telesales (Required)
• Language Skills: Hindi (Preferred), English (Preferred)
• Work Location: On-site

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