Job Description

Job Title: Benefits Operations Manager

Location: Gurugram, Haryana

Benefits:

• Health Insurance

• Competitive Base Salaries

• Bonus Incentives

• Retirement and Financial Well-being Support

• Medical, Dental, Vision, Life Insurance, and Disability Benefits (Depending on Location)

• Flexible Work Model (Hybrid, Onsite, or Virtual Depending on Role)

• Generous Paid Parental Leave (Depending on Location)

• Global On-Site Wellness Centers (Depending on Location)

• Free and Confidential Counseling Support (Healthy Minds Program)

• Career Development and Training Opportunities

About American Express:

At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community that’s committed to supporting each other and delivering the world’s best customer experience.

We value your contributions, leadership, and impact—everyone has the opportunity to share in our success. Together, we’ll win as a team while upholding our company values of integrity, inclusivity, and customer-centricity.

Join Team Amex and let's lead the way together.

Purpose of the Role:

Manage the end-to-end Benefits Operations for the India market, ensuring compliance, accuracy, and operational efficiency.

Key Responsibilities:

• Benefit Operations Management:

  • Ensure the accuracy of processing, benefit accounting, tax filing, and other related payments.

  • Manage the entire benefits function across multiple vendors and internal teams.

• Compliance & Documentation:

  • Validate and audit processes related to Provident Fund, India PF Trust, NPS, Gratuity, and Pension.

  • Ensure legislative, compliance, and internal reporting requirements are met.

  • Maintain Standard Operating Procedures (SOPs) and update process flows regularly.

• Employee Support & Vendor Management:

  • Handle employee queries on retirals, medical, and other benefits via email servicing.

  • Manage the invoice settlement process and ensure the accuracy of vendor billings.

  • Collaborate with customer-facing vendor teams to enhance the employee experience.

• Audit & Reporting:

  • Lead internal, regulatory, and statutory audits by providing detailed documentation.

  • Prepare and monitor quality metrics, drive process improvements, and ensure timely reporting.

• Collaboration & Escalation Management:

  • Work with cross-functional partners to source information and meet customer expectations.

  • Escalate critical issues to appropriate management for prompt resolution.

Critical Success Factors:

• Expertise: In-depth knowledge of benefits and compliance specific to the India market.

• Accuracy & Control: Strong attention to detail, ensuring accuracy and timeliness in benefit operations.

• Problem-Solving: Ability to analyze complex issues and propose effective solutions.

• Collaboration: Work across internal teams, vendors, and business partners to achieve objectives.

Required Qualifications:

Experience:

• 2+ years of experience with an MBA (Finance/HR) or 3+ years with a Commerce Degree.

• Proven expertise in end-to-end benefits operations in large organizations.

Technical & Functional Skills:

• Proficiency in MS Office (Excel, PowerPoint).

• Comprehensive knowledge of AMEX systems, Retirals, Medical, and Employee Benefits.

• Ability to manage servicing operations for APAC markets.

Behavioral Skills:

• Detail-Oriented: High level of accuracy and compliance.

• Communication: Strong written and verbal skills with the ability to challenge the status quo.

• Team Player: Collaborative attitude with a focus on achieving shared goals.

• Resilience: Adaptability to work under pressure while maintaining quality standards.

Diversity, Equity & Inclusion Commitment:

American Express is an equal opportunity employer. We make employment decisions without regard to:

• Race, Color, Religion, or National Origin

• Gender Identity, Sexual Orientation, or Sex

• Disability Status or Age

• Veteran Status or Any Other Protected Status

We also provide reasonable accommodations for individuals with disabilities. Please inform your recruiter if you need support during the hiring process.

Background Check:

Employment with American Express is subject to a successful background verification check in accordance with applicable laws and regulations.

**If you’re passionate about delivering exceptional service and driving meaningful impact—apply today and become a part of Team Amex!