Job Description

Job Details

Position: Customer Experience and Analysis Analyst
Location: Gurugram, Haryana
Job Type: Full-time

About the Role

The Customer Experience and Analysis team empowers partners with timely and relevant data-driven insights to help run a customer-centric and reliable airline operation.

At United Airlines, we are rethinking the industry and what an airline can be— from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion for a wide variety of skills and experiences to lead the way forward.

Accomplishing our goals starts with supporting yours. Advance your career with industry-leading health plans and top-tier programs to support your personal, physical, and financial wellbeing. Expand your horizons with access to the world’s largest route network. Connect outside your team through employee-led Business Resource Groups.

Make what's next with us. Let’s define tomorrow together.

Responsibilities

• Extract data from multiple sources to build operational dashboards and reports.
• Analyze business performance by using data from various sources to provide valuable insights.
• Support the creation of presentations for United leadership and external stakeholders.
• Implement solutions to business problems using data mining and data analysis.

Qualifications

Required:

• Bachelor's degree in a quantitative field like Mathematics, Statistics, Computer Science, Engineering, or a related field.
• 0 to 2 years of experience in analysis.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate large amounts of information.
• High attention to detail and accuracy.
• Must be legally authorized to work in India for any employer without sponsorship.
• Proficiency in English (both written and spoken).
• Successful completion of the interview process is required to meet job qualifications.
• Reliable and consistent attendance is a fundamental requirement of the position.

Preferred:

• Master’s degree in a relevant field.
• Airline industry experience or knowledge of airline operations is a plus.
• Knowledge of database querying tools and ability to write complex queries and procedures using Teradata SQL and/or Microsoft TSQL.
• Familiarity with reporting tools such as Spotfire, Tableau, or Power BI.