Job Description

Job Title: Senior Information Security Analyst – Technology Control Management

Location: Bengaluru, Karnataka

Benefits:

• Health Insurance

• Competitive Base Salaries

• Bonus Incentives

• Support for Financial Well-being and Retirement

• Comprehensive Medical, Dental, Vision, Life Insurance, and Disability Benefits (Depending on Location)

• Flexible Work Model (Hybrid, Onsite, or Virtual Depending on Role)

• Generous Paid Parental Leave (Depending on Location)

• Free Access to Global On-Site Wellness Centers (Depending on Location)

• Free and Confidential Counseling Support (Healthy Minds Program)

• Career Development and Training Opportunities

About American Express:

At American Express, we empower people and businesses to progress in extraordinary ways. When you join Team Amex, you become part of a global and diverse community dedicated to supporting each other and delivering the world’s best customer experience.

We value your contributions, leadership, and impact—everyone has the opportunity to share in our success. Together, we’ll win as a team while upholding our company values of integrity, inclusivity, and customer-centricity.

Join Team Amex and let's lead the way together.

About the Technology Control Management Team:

The Technology Control Management Issues, Events & Remediation team ensures the timely identification, response, and resolution of risk events and issues to minimize impact while preventing recurrence through effective remediation and lessons learned.

This role involves collaborating with multiple partners across diverse business units, functional areas, and geographies to embed control management in day-to-day operations.

Role Purpose:

As a Senior Information Security Analyst, you will manage and enhance operational risk processes by investigating root causes, overseeing remediation, and ensuring compliance with control management frameworks.

Key Responsibilities:

• Issue Investigation & Root Cause Analysis:

  • Conduct in-depth root cause analysis and address recurring operational risk issues.

  • Document and maintain records of issues, events, and remediation efforts.

• Remediation Oversight & Execution:

  • Scope, prioritize, and support the remediation of issues by influencing Business Units (BU).

  • Oversee the end-to-end remediation process—track progress, validate resolutions, and communicate status updates.

• Quality Assurance & Documentation:

  • Ensure thorough documentation of issue types, urgency, impact analysis, and resolution processes.

  • Perform quality checks on records and ensure compliance with regulatory and internal standards.

• Data Analysis & Reporting:

  • Analyze trends in operational risk issues to identify systemic risks and control weaknesses.

  • Prepare and present detailed reports on issue status and remediation outcomes to senior management.

• Stakeholder Collaboration:

  • Engage with business leaders, compliance officers, and regulatory bodies to ensure effective issue resolution.

  • Foster strong relationships with Technology, Compliance, and Control Management teams.

• Continuous Improvement & Best Practices:

  • Identify and share best practices to enhance operational risk management frameworks.

  • Embed lessons learned into future processes to improve organizational resilience.

Required Qualifications:

• Experience:

  • 5+ years of experience in Operational Risk Management.

  • Strong background in financial services with expertise in operational risk processes.

• Skills & Competencies:

  • Project Management: Ability to drive cross-functional initiatives and deliver results.

  • Communication: Strong verbal and written skills to engage with senior leadership.

  • Problem-Solving: Analytical mindset to identify, analyze, and address risk scenarios.

  • Process Governance: Proven track record of establishing and overseeing robust decision-making frameworks.

Preferred Qualifications:

• Education:

  • Bachelor’s degree in Engineering, Technology, Finance, Business, or Risk Management.

  • Advanced degrees (e.g., MBA, MSc) or professional certifications are advantageous.

• Technical Expertise:

  • Experience in at least one of the following areas:

    • Root Cause Analysis and Operational Risk Issue Remediation.

    • Quality Assurance and Documentation of Risk Events.

    • E2E Issue Resolution and embedding accountability.

    • Previous experience in a technical or cybersecurity role.

Diversity, Equity & Inclusion Commitment:

American Express is an equal opportunity employer. We make employment decisions without regard to:

• Race, Color, Religion, or National Origin

• Gender Identity, Sexual Orientation, or Sex

• Disability Status or Age

• Veteran Status or Any Other Protected Status

We also provide reasonable accommodations for individuals with disabilities. Please inform your recruiter if you need support during the hiring process.

Background Check:

Employment with American Express is subject to a successful background verification check in accordance with applicable laws and regulations.

**If you’re passionate about managing operational risks and ensuring robust technology controls—apply today and become a part of Team Amex!

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