Job Description

Job Title: Associate/Senior Associate – Customer Support (Non-Voice Process)

???? Location: Noida, Uttar Pradesh (Currently Sec 63, shifting to Sec 142 in 2-3 months)
???? Job Type: Full-time | On-site
???? Salary:

• Associate: ₹2,50,000 - ₹2,75,000 per year (6 months to 1 year experience)
• Senior Associate: ₹3,20,000 per year (1+ year of BPO experience)
  ⏰ Shift: Rotational shifts (Day/Night, including odd hours)
  ???? Working Days: 5 days a week | Rotational week offs
  ???? Cab Facility: Available

Company Overview:

AIONOS is hiring for Customer Support Associates and Senior Associates to handle chat and email-based customer queries in the travel/aviation sector. If you have experience in BPO customer service and excellent communication skills, this is a great opportunity to join a growing team!

Key Responsibilities:

✅ Provide chat and email support to airline passengers.
✅ Assist customers with ticketing, luggage issues, and travel-related queries.
✅ Ensure prompt and professional resolution of customer concerns.
✅ Work in rotational shifts, including odd hours.

Eligibility Criteria:

✔ Education: Graduate (mandatory).
✔ Experience:

• Associate: Minimum 6-12 months of BPO customer service experience.
• Senior Associate: Minimum 1 year of Travel/Aviation BPO experience.
  ✔ Skills:
• Excellent English and Hindi communication skills.
• Typing speed 25-30 WPM (Typing test required).
• Good problem-solving and customer service skills.

Selection Process:

1️⃣ HR Interview (Virtual)
2️⃣ Operations Interview (Virtual)
3️⃣ Typing Test (Virtual) – Minimum 25-30 WPM required
4️⃣ Versant Test (Conducted in-office)

Employee Benefits:

???? Health Insurance
???? Paid Time Off (PTO)
???? Provident Fund (PF)
???? Commuter Assistance
???? Cab Facility for Rotational Shifts

Training Details:

???? Duration: 30 days (including 6 days of training & nesting).

???? Apply now and become part of an exciting customer support team in the travel industry! ????