Job Description

Job Title: Ticketing Executive

Location: Amritsar, Punjab
Job Type: Full-time | In-person
Salary: ₹15,000 - ₹25,000 per month
Shift: Day Shift
Benefits: ???? Cell Phone Reimbursement + Performance Bonus

Job Overview:

We are looking for a Ticketing Executive to join our team. The ideal candidate will be responsible for issuing tickets, managing reservations, handling customer queries, and liaising with airlines. This role requires strong organizational skills and the ability to provide excellent customer support.

Key Responsibilities:

✅ Ticket Issuance & Reservations:

• Issue tickets for retail, B2B, and B2C customers.
• Confirm waitlisted seats and manage customer reservations.

✅ Customer Support & Queries:

• Provide information on ticket prices, availability, event details, and visa requirements.
• Handle customer queries and resolve ticketing issues efficiently.

✅ Records & Invoicing:

• Maintain accurate records of transactions and customer interactions.
• Generate invoices for issued tickets and ensure payments are collected.

✅ Liaison & Coordination:

• Communicate with airlines and overseas offices for operational work.
• Assist travel agents with booking-related inquiries.
• Capture and apply agent feedback for service improvement.
• Coordinate with technology teams to fix system errors.

Requirements:

✔ Experience in ticketing and reservations (preferred but not mandatory).
✔ Strong communication and problem-solving skills.
✔ Ability to work with travel agents via phone, email, or online chat.
✔ Proficiency in using computerized ticketing systems.
✔ Good organizational skills with attention to detail.

Why Join Us?

???? Competitive Salary & Performance Bonuses
???? Cell Phone Reimbursement
???? Opportunities for Growth & Development
???? Work in the Dynamic Travel Industry

???? Ready to start your journey with us? Apply now! ????