Job Description

Solutions Engineer – Whatfix

???? Location: Bengaluru, Karnataka
???? Shift Timing: North America (5:30 PM – 2:30 AM IST)
???? Job Type: Full-Time

About Whatfix

Whatfix is a leading global B2B SaaS company and the largest pure-play enterprise Digital Adoption Platform (DAP) provider.

???? Key Highlights:

• Utilizes GenAI technology to enhance software deployment through application simulation, product analytics, and digital adoption.
• Drives key business outcomes, including higher revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.
• Global Presence: 7 offices across the US, India, UK, Germany, Singapore, and Australia.
• Customer Base: 700+ global clients, including 80+ Fortune 500 companies.
• Backed by Top Investors: Raised $140M, backed by SoftBank, PeakXV, Dragoneer, and Cisco Investments.
• Recognized Industry Leader:
  • 4+ years as a “Leader” in the DAP category (by Gartner, Forrester, IDC, Everest Group).
  • Gartner Customers’ Choice (2024) for Digital Adoption Platforms.
  • Ranked among the "Top 50 Indian Software Companies" (G2 Best Software Awards).
  • Deloitte Technology Fast 500™ (North America, 3 years in a row).
  • Silver Stevie Award (Employer of the Year 2023, Computer Software category).
  • Great Place to Work Certified (2022-2023).
  • EcoVadis Bronze Medal for Sustainability Excellence (Top 35% globally).

Role Overview – Solutions Engineer

As a Solutions Engineer, you will be responsible for driving technical discovery, product demonstrations, and technical proof-of-concepts (POCs) for prospective customers. You will work closely with sales teams to understand customer requirements and provide technical expertise to showcase the value of Whatfix solutions.

Key Responsibilities

✅ Technical Expertise & Product Knowledge

• Develop a deep understanding of Whatfix’s product portfolio and competitive landscape.
• Deliver technical presentations, product demonstrations, and customer-focused solutions.
• Evangelize Whatfix products to prospects, customers, and partners.
• Execute proof-of-concepts (POCs) both remotely and on-site.

✅ Sales Collaboration & Customer Engagement

• Partner with sales executives to plan and execute strategic deals in complex sales cycles.
• Respond to functional and technical elements of RFIs/RFPs.
• Effectively communicate ROI and value propositions to potential customers.
• Work with engineering, product, marketing, and sales teams to provide consultative expertise.

✅ Technical Consultation & Implementation

• Hands-on development with HTML5, CSS3 (Animation, Grid, Flexbox), and vanilla JavaScript (ES5, ES6+).
• Work closely with large enterprises to implement Whatfix solutions.
• Address technical objections and provide solutions to enterprise software challenges.

✅ Customer Success & Continuous Improvement

• Liaise with product management teams to provide customer feedback for enhancements.
• Ensure seamless implementation and user adoption for enterprise clients.
• Maintain strong relationships with senior executives and stakeholders.

Who Should Apply?

???? Qualifications & Experience

• 5+ years of experience in Technical Pre-Sales, Sales Engineering, Solutions Engineering, or Web Development.
• Strong front-end development experience with HTML5, CSS3, and JavaScript (ES5, ES6+).
• Bachelor’s Degree in Computer Science or a related field (preferred).
• Solid understanding of SaaS business models and enterprise software solutions.
• Familiarity with high-performance software development and technical integrations.

???? Skills & Competencies

• Strong technical background with software development and web technologies.
• Ability to explain and present complex concepts in a simple, engaging manner.
• Experience in implementing software solutions for large enterprises.
• Excellent presentation, communication, and problem-solving skills.
• Self-motivated with strong interpersonal skills.
• Ability to thrive in a fast-paced, customer-centric team environment.
• Willingness to travel domestically and occasionally internationally.

Why Join Whatfix?

???? Work Environment – Collaboration, innovation, and human connection thrive in our 5-day office work culture.
???? Growth & Learning – Work with top enterprises and industry leaders in an innovative SaaS environment.
???? Core Values – We believe in:

• Customer First
• Empathy & Transparency
• Fail Fast & Scale Fast
• Deep Dive & Innovate
• Trust & Ownership

???? Diversity & Inclusion – We celebrate diversity and are an equal opportunity employer.

???? Join Whatfix and drive the future of Digital Adoption. Apply now!