Job Description

Team Lead – Insurance & Annuity Operations | Ameriprise India LLP

Job Details

• Employment Type: Full-time
• Working Hours: 8:00 PM – 4:30 AM
• Business Unit: India Office | AWMPO | AWMP&S
• Job Category: Operations & Business Support

About the Role

This role is part of the RiverSource Operations line of business, where you will lead a team of Insurance & Annuity professionals. You will ensure prompt and accurate resolution of service requests from Advisors and clients while maintaining compliance with established Service Levels & Procedures. As the operational expert, you will work closely with senior leaders, business colleagues, and team members to manage and resolve issues effectively.

Key Responsibilities

Operational Leadership & Service Management

✅ Lead a team of professionals to ensure service level compliance.
✅ Allocate and manage workloads to meet case deadlines effectively.
✅ Oversee and resolve urgent or escalated issues in collaboration with the Home Office.
✅ Partner with Risk & Compliance teams to ensure adherence to regulatory guidelines.

Process Optimization & Collaboration

✅ Work with internal stakeholders to streamline and enhance operational procedures.
✅ Conduct knowledge-sharing sessions to keep the team updated on process-level changes.
✅ Ensure adherence to best practices and service delivery frameworks.
✅ Monitor and report individual & team performance to key stakeholders.

People Management & Development

✅ Plan and execute employee development & career progression initiatives.
✅ Conduct 1-on-1 coaching, team huddles, and regular mentoring to improve performance.
✅ Collaborate with HR and senior leaders to implement effective learning programs.
✅ Participate in training programs to enhance personal & professional competencies.

Essential Qualifications

✔️ Bachelor’s degree or equivalent qualification.
✔️ Strong interpersonal, organizational, and time-management skills.
✔️ Proficiency in MS Office (Word, PowerPoint, Excel).
✔️ Experience in operations management, preferably in financial services.
✔️ Stakeholder management & customer service expertise.
✔️ High emotional intelligence & people management skills.

Preferred Qualifications

✅ Experience in Insurance, Annuities, or Financial Operations.
✅ Knowledge of process improvement & automation techniques.
✅ Ability to lead & manage teams in a fast-paced environment.

About Ameriprise India LLP

With 125 years of financial expertise, Ameriprise India LLP is a global financial planning firm headquartered in Minneapolis, USA. Our core areas include:

• Asset Management & Advisory
• Retirement Planning
• Insurance Protection

At Ameriprise, you will be part of a collaborative, inclusive, and high-performance culture. We value diversity, equity, and inclusion, and welcome applications from all qualified candidates, regardless of race, religion, gender, disability, or any other protected status.

Why Join Us?

???? Global Industry Leader – Work with a reputable financial firm.
???? Professional Growth – Training & mentorship programs.
???? Collaborative Work Environment – Be part of a diverse & inclusive culture.
???? Equal Opportunity Employer – We value diversity & fair employment practices.

✨ Ready to lead and make an impact? Join Ameriprise India LLP today! ????