Job Description

Job Details

Position: Travel Consultant
Company: Amex GBT
Location: Gurugram, Haryana, India
Employment Type: Full-time
Shift and Schedule: Weekend availability, Night shifts

About Amex GBT

Amex GBT is a global leader in travel management, helping individuals and businesses make travel a powerful force for good. The company fosters an inclusive and collaborative work culture, offering employees opportunities for growth, inspiration, and professional development.

This role is part of a high-performing Corporate Travel Consultant team at the Gurugram office, reporting to a Team Coach.

What You'll Do

As a Travel Consultant, your responsibilities will include:

Travel Arrangements

• Act as a travel advisor for corporate business accounts, offering exceptional service across domestic and international travel needs.
• Handle bookings for air, rail, car rentals, and hotel accommodations using Global Distribution Systems (GDS) such as Sabre, Apollo, Galileo, and Amadeus.
• Proactively sell additional travel services (e.g., hotels and car rentals) while ensuring compliance with the client's travel policies.

Customer Service and Problem-Solving

• Provide consultative advice, solutions, and recommendations to travelers.
• Assist travelers with special requests, inquiries, and booking challenges.
• Address and resolve customer issues independently or with suppliers as needed.

End-to-End Booking Management

• Oversee the entire booking process, including ticketing and order fulfillment.
• Handle reservations via phone, email, chat, or back-office systems.
• Ensure adherence to key performance indicators, such as customer satisfaction (CSAT), call adherence, and service metrics.

Collaboration and Leadership

• Mentor and coach junior Travel Consultant team members.
• Participate in team discussions and contribute positively to company culture.

Process Improvement

• Identify opportunities to streamline travel booking and refund processes.
• Proactively review performance metrics and implement strategies for improvement.

Other Responsibilities

• Work variable shifts (days, nights, and weekends) in a 24/7 operational environment.
• Stay informed on travel trends and industry standards to deliver innovative solutions.

What We're Looking For

Skills and Knowledge

• Comprehensive understanding of fares, ticketing rules, and booking processes for air, rail, car, and hotel travel.
• High proficiency in one or more GDS platforms (Sabre, Apollo, Galileo, or Amadeus).
• Strong verbal and written communication skills.
• Problem-solving abilities with a focus on customer service excellence.
• Capacity to work under pressure while maintaining professionalism.

Experience

• Background in business travel, leisure travel, or airline reservations is required.
• Previous experience working in a high-touch service environment with measurable performance goals is a plus.

Personal Attributes

• Passion for delivering outstanding customer service.
• Ability to multitask, adapt quickly to changes, and maintain a positive attitude.
• Strong learning agility and a willingness to act on constructive feedback.

Why Join Us?

Work-Life Balance

• Flexible work options tailored to individual needs.

Employee Benefits

• Health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: Weekly deals on flights, hotels, cruises, and car rentals.

Career Growth

• Access to over 20,000 learning courses, leadership training, and global tuition assistance.
• Opportunities for internal promotions and cross-functional career transitions.

Inclusive Culture

• Join global inclusion groups that promote diversity, equity, and inclusion.
• Participate in discussions, initiatives, and activities that drive awareness and action.

Well-Being Resources

• Support for mental and emotional health for employees and their families.

Additional Information

Amex GBT values diversity and is committed to providing equal employment opportunities regardless of age, gender, race, religion, disability, or other protected characteristics.

If you require accommodations during the hiring process, please inform your recruiter.

If you are passionate about travel and eager to contribute to our mission, we encourage you to apply, even if you don’t meet every listed requirement.

Let me know if this works or if you'd like further refinements!

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