Job Description

Job Details

• Job Type: Full-time

• Location: Bengaluru, Karnataka

• Benefits: Health insurance

Company Description

About Freshworks:

Freshworks, founded in Chennai in 2010, is a cloud-based, AI-powered software company that helps businesses enhance customer and employee service. Freshworks made its IPO debut on the NASDAQ stock exchange in 2021 and currently serves over 67,000 customers worldwide, including American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.

Our mission is to make it easy for businesses to delight their employees and customers by providing innovative and user-friendly software solutions.

Position Overview – Outbound Sales Representative

As an Outbound Sales Representative, you will be responsible for generating new business opportunities and driving end-to-end sales processes. This includes prospecting, engaging with key decision-makers, and closing deals. You will play a pivotal role in expanding our customer base and contributing to revenue growth through outbound sales strategies.

Key Responsibilities

1. Prospecting & Lead Generation

• Identify and research potential customers through multiple channels (outbound calls, emails, LinkedIn, and other social platforms).

• Develop and implement outbound sales campaigns using tools like LinkedIn Sales Navigator and other lead-generation platforms.

2. Outbound Outreach

• Initiate and manage contact with prospects via cold calls, emails, and social media.

• Qualify leads, set appointments, and manage the entire sales cycle from discovery to deal closure.

3. Lead Qualification

• Assess and qualify leads from the TAM (Total Addressable Market) list based on business needs, budget, and product fit.

• Maintain accurate records of all lead interactions, opportunities, and outcomes in the CRM system.

4. Market Research & Competitive Analysis

• Stay updated on industry trends, competitor activities, and customer needs to effectively position Freshworks' SaaS solutions.

5. Cross-Functional Collaboration

• Work closely with the Marketing, Presales, and Product teams to ensure a smooth lead transition and alignment on sales goals.

6. Achieve Targets & Performance Metrics

• Consistently meet or exceed weekly and monthly targets for:

  • Outreach (calls, emails, social engagement)

  • Lead qualification

  • Revenue generation

• Track and report on sales performance using data analytics and reporting tools.

7. Continuous Learning & Development

• Stay current on sales techniques and Freshworks product offerings to effectively communicate product value.

• Continuously enhance your sales skills and industry knowledge.

Qualifications & Experience

• 1-3 years of outbound sales experience, preferably in SaaS or technology sales.

• Proven success in cold calling, email outreach, and social selling.

• Experience with outbound tools (e.g., Lusha, ZoomInfo, LinkedIn Sales Navigator).

• Strong verbal and written communication skills.

• Ability to build rapport and engage with key decision-makers across different levels.

• Goal-oriented mindset with a drive to exceed sales targets.

• Self-motivated, resilient, and capable of working both independently and as part of a team.

• Problem-solving abilities and a proactive approach to challenges.

• Familiarity with sales funnels, lead qualification, and pipeline management.

• Basic understanding of data analytics and reporting tools for performance tracking.

What We Offer

• Competitive base salary with performance-based incentives.

• Comprehensive benefits package, including health insurance.

• Career growth opportunities in a fast-paced, dynamic environment.

• Collaborative and supportive team culture.

Our Commitment to Diversity & Inclusion

At Freshworks, we are committed to building a global workplace where everyone can reach their true potential, find their purpose, and pursue their passion—regardless of background, gender, race, sexual orientation, religion, or ethnicity.

We believe that a diverse workplace fosters a vibrant, innovative environment and advances the goals of our employees, communities, and business.

Join Freshworks and be part of a team that is redefining customer and employee service through innovation and technology!